If your pet will be staying with us, we recommend bringing any current medications, as well as special food if they are on a prescription diet or have food allergies. Please bring medications in their original prescription bottles.

You're welcome to bring their favorite treats for comfort, but there's no need to bring regular food—we provide high-quality meals in the hospital. Please note that we cannot accept raw food due to the risk of bacterial contamination.

We kindly ask that you leave personal items like clothing, blankets, beds, and favorite toys at home. While we know these items can bring comfort, pets who are sick or recovering from anesthesia often soil their bedding. With dozens of loads of laundry cycling through our facility every day, it’s easy for personal belongings to get lost. We’d hate to misplace something meaningful to you or your pet.

Our medical team will provide daily updates each morning, typically by 10 a.m. If you haven’t heard from us by then, please don’t hesitate to give us a call—we’re always happy to check in. We also occasionally send text updates and photos so you can see that your pet is safe, comfortable, and receiving lots of care and attention.

Absolutely—you’re welcome to visit! We recommend coming between 12:00 p.m. and 4:00 p.m., as we’re unable to accommodate visits after 5:00 p.m. Just let us know roughly what time you’d like to stop by. Visit length may vary depending on your pet’s condition, their size, and how busy the hospital is at that time. Our goal is to give you meaningful time together while ensuring our team can stay focused on their care.

Your pet will be cared for overnight by our experienced team of veterinary technicians and assistants. Our hospital does not receive overnight emergencies, which means our team can remain wholly focused on the comfort and safety of our hospitalized patients. Pets are continuously monitored throughout the night, and if any concerns arise, your pet’s specialist is on call and available to guide care at any time.

While your pet is closely monitored overnight, our doctors are not onsite during these hours, and our overnight team is focused entirely on patient care. To ensure the best care for all hospitalized pets, we are unable to provide phone updates or answer questions overnight. The medical team will be happy to connect with you and answer any questions first thing in the morning.