If your pet will be staying with us, we recommend bringing any current medications, along with prescription food if your pet has a special diet or food allergies. Please bring medications in their original prescription containers so we can ensure accurate dosing.

You’re welcome to bring a small number of favorite treats for comfort. There’s no need to bring regular meals, as we provide high-quality hospital diets. For safety reasons, we’re not able to accept raw food due to the risk of bacterial contamination.

We kindly ask that personal items such as bedding, blankets, clothing, and favorite toys stay at home. While we understand these items can be comforting, pets who are ill or recovering from anesthesia may soil their bedding, and personal belongings can be difficult to track in a busy hospital environment.

With frequent laundering and many patients in care, there’s a risk that meaningful items could be lost or damaged, something we always want to avoid.

While your pet is hospitalized, you can expect a daily medical update from our veterinary team each morning, typically by 10 am. If you haven’t heard from us by then, please feel free to call. We’re always happy to check in and share how your pet is doing.

When appropriate, we may also send occasional text updates or photos so you can see that your pet is comfortable, monitored, and receiving attentive care.

Yes, you can visit your pet while they’re hospitalized. Visiting hours are generally between 12 pm and 4 pm, as we’re unable to accommodate visits after 5 pm. Please let us know ahead of time when you’re planning to come by so we can coordinate care.

Visit length may vary depending on your pet’s condition, size, and how busy the hospital is at that time. Our goal is always to support meaningful time together while ensuring our team can stay focused on patient care.

Overnight care is provided by Remedy’s experienced team of veterinary technicians and assistants, who remain onsite throughout the night to monitor comfort, safety, and medical needs. While Remedy doesn’t receive overnight emergencies, pets are continuously monitored during these hours.

If concerns arise, your pet’s specialist is on call and available to guide care or return to Remedy if needed.

No, Remedy doesn’t send updates or answer questions overnight. Overnight hours are dedicated to hands-on patient care and monitoring. During this time, our doctors are not on-site, and our overnight team is focused entirely on patient needs, which means we’re unable to provide phone updates or answer questions overnight.

Our medical team will follow up with you first thing in the morning and will be happy to review how your pet did overnight and answer any questions at that time.