Remedy Privacy Policy
Updated June 2025
Remedy Veterinary Specialists Privacy Policy
This Privacy Policy describes how Remedy Veterinary Specialists (the “Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://www.remedyvets.com (the “Site”) or otherwise communicate with us (collectively, the “Services”).
For purposes of this Privacy Policy, “you” and “your” mean you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term “personal information,” we are referring to information that identifies, relates to, describes, or can be associated with you.
Information You Provide Directly
Information that you directly submit to us through our Services may include:
Basic contact details, including your name, address, phone number, and email
Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number
Account information, including your username, password, and security questions
Shopping information, including the items you view, put in your cart, or add to your wishlist
Customer support information, including the information you choose to include in communications with us
Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
Information Collected Automatically
We also automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels, and similar technologies.
Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.
Information We Obtain From Third Parties
We may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
Companies that support our Site and Services, such as Shopify
Our payment processors, which collect payment information (for example, bank account, credit or debit card information, and billing address) to process your payment and fulfill your orders
Advertising, analytics, and technology partners who may collect information through tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible for the accuracy of information provided by third parties or for their privacy practices.
How We Use Personal Information
We use personal information to:
Process payments, fulfill orders, manage accounts, arrange shipping, facilitate returns and exchanges, and provide customer support
Send promotional communications and display advertisements
Detect and prevent fraudulent or malicious activity
Respond to inquiries and improve the Services
Cookies
Like many websites, we use cookies on our Site. For information about Shopify cookies, see https://www.shopify.com/legal/cookies.
You may adjust your browser settings to remove or reject cookies. Please note that removing or blocking cookies may affect functionality.
How We Disclose Personal Information
We may disclose personal information to third parties for legitimate purposes, including:
Vendors and service providers
Business and marketing partners, including Shopify
Affiliates
Parties involved in a business transaction
Legal or regulatory authorities as required
We have disclosed the following categories of personal information in the past 12 months:
Categories of Information
Identifiers
Commercial information
Internet or network activity
Categories of Recipients
Service providers
Marketing partners
Affiliates
We do not use sensitive personal information to infer characteristics about you.
User-Generated Content
The Services may enable you to post product reviews and other user-generated content. If you choose to submit user-generated content to any public area of the Services, this content will be public and accessible by anyone. We do not control who will have access to the information that you choose to make available to others, and we cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use, or misuse of any information that you disclose or receive from third parties.
Third-Party Links
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms, may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by a third party or by us. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.
Children’s Data
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.
As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.
Security and Retention
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.
Your Rights and Choices
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances, and, in certain cases, we may decline your request as permitted by law.
Right to access/know: You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
Right to delete: You may have a right to request that we delete personal information we maintain about you.
Right to correct: You may have a right to request that we correct inaccurate personal information we maintain about you.
Right of portability: You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
Right to opt out of sale or sharing or targeted advertising: You may have a right to direct us not to "sell" or "share" your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising," as defined in applicable privacy laws. Please note that if you visit our Site with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt-out of the "sale" or "sharing" of information for the device and browser that you use to visit the Site.
Right to limit and/or opt out of use and disclosure of sensitive personal information: You may have a right to direct us to limit our use and/or disclosure of sensitive personal information to only what is necessary to perform the Services or provide the goods reasonably expected by an average individual.
Restriction of processing: You may have the right to ask us to stop or restrict our processing of personal information.
Withdrawal of consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
Appeal: You may have a right to appeal our decision if we decline to process your request, which you can do by replying directly to our denial.
Managing communication preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.
You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below. We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to submit requests on your behalf. We will require proof of authorization and may verify your identity directly.
We will respond to requests within the time required by law.
Contact Information
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:
Updates to This Policy
We may update this Privacy Policy from time to time. When we do, we’ll revise the “last updated” date above.